Why do you only stream at 256kbs and not a higher quality? We're sorry if you don't feel the picture quality of our streams and on-demand video is high quality enough. What's the best way of hearing audio and viewing video? You will need version 8 or above of Flash to play embedded clips.ĭownload RealPlayer version 9 or above from RealNetworks or Microsoft Windows Media Player version 9 or above to play media in the pop-up player. If the problem persists, you may wish to contact us with your IP address, post code and internet service provider information. If your ISP has registered with the appropriate databases, our servers are updated on a monthly basis so you will have to wait until the next refresh to gain access. If the BBC media player doesn't recognise your address, you must contact your ISP as they alone can register your address. Our Geo-IP technology system recognises IP addresses provided by UK-based internet service providers (ISPs). Occasionally it may simply be a network error, so it's worth closing your browser or router and reopening as a new IP address is allocated which may be UK-based. If BBC media player doesn't recognise your IP address at all, then you won't be able to stream or download programmes. Some programs, such as web accelerators, can also cause your IP address to appear as if it is outside the UK.

You might have been identified as outside the UK because your computer is on a foreign-based network, or is routed overseas (sometimes the case with work connections if your employer is not UK-based). If you are not using a 3G card from a UK mobile network operator, please continue reading. 'I'm using a 3G card from a UK mobile network operator and am being told that content is not available in my territory' If you are using a 3G card from a UK mobile network operator and are being told that content is not available in your territory, please go to the 3G card section in our Audio and video help section:

We use technology to prevent people from outside the UK from accessing content that we need to limit to the UK for rights reasons. I'm in the UK but I am being told that content is not available in my territory

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